EDITOR’S NOTE: This post deals with our experience with the Easy Home Box Fan’s warranty. You can read our full review of the box fan here.
We’ve gone through the Aldi warranty process a few times now, and while we don’t feel like we’re experts, we do have a pretty good idea of what we might expect. In some cases, we’ve had to deal with an entire product being broken, while in others, only a small part was at issue. This story, mercifully, only involved a small part.
We bought two Easy Home 20″ Box Fans for our home, for $14.99 each, on May 30, 2018. One of the fans came with everything we needed, while the other fan was missing the stabilizing feet. (Both fans operated fine otherwise.) I debated packing one of the fans up and returning it to the store, but that seemed a lot of hassle for just a pair of feet, so I decided to reach out to the e-mail printed on the manual to see if they could help.
I did not identify myself as a writer for Aldi Reviewer; as far as they knew, I was just another customer.
The e-mail address was for something called chicagoamerican.net, which (as of right now) is not a working website but is a working e-mail. (I was later able to determine that it belongs to Chicago American Manufacturing.) In my e-mail, sent out May 31st, I said:
To whom it may concern,
Yesterday I bought two box fans, the Easy Home 20” Box Fan, from Aldi. While one of them came with the stabilizing feet, in one box the feet were missing. While I could box up and return the fan to Aldi, I wanted to reach out and see if there was a way to just get the missing stabilizing feet.
I received an e-mail later that day. It read,
Can I please get your mailing address and we will go ahead and send you stabilizing feet. Sorry for the inconvenience.
Simple enough, right? I sent my mailing address to the person in question.
A package arrived on June 7, 2018, with the missing feet. End of story.
It was a small problem, and the manufacturer was able to fix it without too much trouble. Not the most spectacular story, but I’m glad my box fan now has feet.