We’ve gone through the Aldi warranty process a few times now, and while we don’t feel like we’re experts, we do have a pretty good idea of what we might expect. In some cases, we’ve had to deal with an entire product being broken, while in others, only a small part was at issue. This story, mercifully, only involved a small part.
We bought two Easy Home 20″ Box Fans for our home, for $14.99 each, on May 30, 2018. One of the fans came with everything we needed, while the other fan was missing the stabilizing feet. (Both fans operated fine otherwise.) I debated packing one of the fans up and returning it to the store, but that seemed a lot of hassle for just a pair of feet, so I decided to reach out to the e-mail printed on the manual to see if they could help.
I did not identify myself as a writer for Aldi Reviewer; as far as they knew, I was just another customer.
The e-mail address was for something called chicagoamerican.net, which (as of right now) is not a working website but is a working e-mail. (I was later able to determine that it belongs to Chicago American Manufacturing.) In my e-mail, sent out May 31st, I said:
To whom it may concern,
Yesterday I bought two box fans, the Easy Home 20” Box Fan, from Aldi. While one of them came with the stabilizing feet, in one box the feet were missing. While I could box up and return the fan to Aldi, I wanted to reach out and see if there was a way to just get the missing stabilizing feet.
I received an e-mail later that day. It read,
Can I please get your mailing address and we will go ahead and send you stabilizing feet. Sorry for the inconvenience.
Simple enough, right? I sent my mailing address to the person in question.
A package arrived on June 7, 2018, with the missing feet. End of story.
It was a small problem, and the manufacturer was able to fix it without too much trouble. Not the most spectacular story, but I’m glad my box fan now has feet.