Sometimes you want to call Aldi to ask a question.
- “Is my local store open on New Year’s Day?”
- “Is a certain Special Buy (ALDI Find) product still in stock in my local store?”
- “How do I get warranty service for an Aldi product I purchased?”
But you cannot call an individual Aldi store to ask your questions. That’s because Aldi does not publish phone numbers for individual stores or for its corporate offices. In fact, Aldi does not publish any phone numbers of any kind on its site.
So are there any numbers you can use to call Aldi?
Aldi Phone Numbers
A Google search for “Aldi phone number” yields the number (855) 955-2534, listed on Google Maps for all U.S. stores. I called this number and got an automated recording that says store phone numbers are not published because Aldi follows a “streamlined staffing model, which is part of our approach to efficiency, which enables us to to keep costs low for our customers.” The recording then encourages customers to contact Aldi via its website, which offers email and U.S. mail contact information … and hangs up.
A search for “Aldi corporate phone number” yields the number (630) 879-8100. I called this number and listened through a series of menu options, including an extension directory, employment opportunities/followup, warehouse delivery schedules and directions, marketing and advertising inquiries, real estate inquiries, and supplier opportunities. Some of the menu options repeated, but I stayed on the line and kept listening. Finally, the last prompt was for customer service. It led me to another menu, where I could press a number to learn about availability of a specific ALDI Find (Special Buy) product, or I could remain on the line to talk to a customer service representative. Interestingly, both of these options transfer you to a live person.
So, with Aldi’s corporate number, if you’re trying to speak with a customer service rep, the key is to listen patiently through all of the menu options. Most of the early options relate to people who work for or with Aldi or who are seeking to work for or with Aldi, but if you wait, it will finally cycle around to customer service.
One final note: Aldi will sometimes hand out a “secret” phone number to people who contact them through their website, when the situation calls for it. (More on this below.) I’ve been given this number before, but out of respect for Aldi and because they did not know I was a blogger when they gave me that number, I will not share it here.
Other Ways to Contact Aldi
If you go to Aldi’s U.S. website at www.aldi.us, you’ll find several options for contacting Aldi that don’t involve calling them. The site has a Frequently Asked Questions page that might answer your question. Or, if you’re looking for your local store’s hours, enter your zip code into the store locator page on Aldi’s website. If you’re looking for special holiday hours for stores, read our posts on holiday hours at this link and this link.
If you still need to contact Aldi, you have two options, according to the website.
There is an email form to contact Aldi’s customer service. It states Aldi representatives are available to respond to your email Monday through Friday from 9 a.m. to 5 p.m. This is most likely Central time because Aldi’s corporate headquarters is located in Batavia, Illinois. The email form requires you to provide your full name, mailing address, email address, phone number, and store location along with your written message. You also must select a subject line; choices are Product, Store Experience, Corporate Feedback and Questions, Careers, and Technical Assistance. You have the option to attach several photos to your email message if applicable.
While you may think a phone call would help you resolve issues faster than email, I’ve had good results the two times I have emailed Aldi over the years. Both times I received prompt and courteous responses. The first time, several years ago, I wrote expressing disappointment that my local Aldi had begun selling eggs in Styrofoam containers rather than recyclable/compostable cardboard containers. An Aldi representative wrote me back within a few days and explained that a fire had occurred at a plant that manufactured the compostable containers, so the Styrofoam containers were a temporary solution. Happily, the old compostable containers were back in my store within a few weeks.
The second time I emailed Aldi was this year in regard to warranty service for the SOHL Furniture Writing Desk I purchased, and you can read the details about how Aldi helped me at this link. I did not communicate the fact that I blog about Aldi products; to Aldi I was simply an ordinary customer. An Aldi representative wrote me back early during the next business day, and they gave me an 800 customer service number to call if necessary. I did end up calling the number eventually, and in time my warranty issue was resolved.
Also, there is a mailing address for physical correspondence. If you prefer to go the snail mail route, Aldi’s address is:
Attention: Customer Service
1200 N. Kirk Road
Batavia, IL 60510
I have never sent traditional mail through the U.S. Postal Service to Aldi, but I assume someone will eventually write you back or contact you if you choose this medium.
Again, Aldi does not publish phone numbers for any of its stores, but you can call a corporate phone number found through a Google search. Generally, though, your best method for contacting Aldi is via email or traditional mail as directed on Aldi’s website. Someone will get back to you, usually in a prompt and helpful manner.