Aldi often attaches warranties to a number of its non-food Special Buy (ALDI Find) products, particularly those that fall under an Aldi house brand like Bauhn or WORKZONE. For the most part, Aldi does not handle warranty claims for its products; instead, that job falls to whoever produced the product. On one hand, that means that the people you contact should know what you’re talking about, but it also means you could get uneven service across various vendors.
So what happened? Pretty simple, actually.
We had set up our 3-month-old tent for a fairly routine early fall camping outing — a dry, mild day — and returned a short time later to find that the fly hoop pole, which pushes the fly up in the front of the tent, had splintered. Fortunately for us, it was not the kind of damage that derailed our weekend, but it was something we knew we’d have to get replaced.
The Adventuridge 9′ x 7′ Dome Tent comes with a 10-year warranty serviced by the tent’s maker, Wenzel. The tent’s manual lists both a phone number and an e-mail, so we decided to start with the e-mail.
We e-mailed Wenzel at approximately 3:33 p.m. on a Monday afternoon and included our situation as well as the tent model number and the specific part number:
In June 2017 I purchased the 9’ x 7’ Adventuridge Dome Tent (model 93450416) from Aldi. This past weekend I was camping when, after setup, the fly hoop pole splintered (according to the manual, it’s part 93450415R).
I was e-mailing to see what I could do.
We received a reply from Wenzel at approximately 3:34 p.m. — as in one minute later — on that same Monday afternoon, which included a basic form for us to fill out. We e-mailed that back at at 3:38 p.m., and at 3:40 p.m. we received confirmation that the part would ship in 5-7 business days.
Instead, it shipped the next day and arrived on Friday. In case it’s not apparent, our experience with Wenzel’s warranty process was, well, fast.
Needless to say, our experience with Aldi’s tent manufacturer was a positive one. Wenzel, the company behind Aldi’s 9′ x 7′ and 14′ x 10′ tents, responded to us extremely fast, and sent the replacement part to us with a minimum of fuss. We can’t wait to put the replacement part to use at our local state park.