Aldi Warranties: Visage Pro Series Electric Rotary Shaver

When I first reviewed the Visage Pro Series Electric Razor, I noted that razor blades for an electric razor eventually need to be replaced. The problem is the cost of the blades often runs more than the razor itself. Nevertheless, after a lot of use I decided it was time to see if it was possible to replace the blades. (Technically 1 1/2 years is a pretty excessive time frame for rotary blades, but I have a second rotary razor I was also using.)

Keep in mind that this razor does have a 3-year warranty.

The contact e-mail for the razor was [email protected], a common warranty service company for Aldi products. I e-mailed the company on Saturday, June 1, 2019, with the following:

Hi,

I purchased the Visage Rotary Electric Shaver from Aldi back in December of 2017. I was wondering if there was a way to get replacement blades for the razor.

Thanks in advance!

Josh

I did not identify myself as a blogger. As far as they know, I’m just an ordinary consumer.

I heard back from the company on the following Monday, June 3, with this reply:

Hi Josh,

I’m sorry, but we do not have any replacement blades. If you have any other questions, let us know.

The sender’s e-mail signature indicated the company that services the e-mail is called EuroCentra.

That same day, I replied with this message:

Thank you for getting back to me. A quick follow-up question. The razor has a 3-year warranty. Is it possible to get a replacement razor under the warranty for the worn blades?

I heard back shortly after that with this reply:

Hi Josh,

While it does have a 3 year warranty, I can only send out replacement razor if there is a problem with the item. If that happens, you would need to send in the warranty card that came in the user manual.

The implication, as I saw it, is that there needs to be a problem with the item, and worn blades may not necessarily constitute a problem, although I wouldn’t know unless I sent in the warranty card.

At this point, I had a couple of options. One, I could have tried to send in the warranty card to see what happened, which may have involved shipping the entire product back. Two, I could have contacted Aldi customer service, which we’ve found to be very helpful, although I couldn’t be sure they would be able to solve the problem, especially given the age of the product.

Given the hassle, I decided to do neither.

The Verdict:

The Visage Pro Series Electric Rotary Shaver is a pretty good shaver, and it worked well. Unfortunately, it had a simple problem that all razors inevitably have — the blades wore out — and there was no solution to that problem available from the manufacturer

To be fair, rotary razors are often semi-disposable, since the replacement blades can cost more than the razor itself. And this razor is pretty cheap to begin with. More than a few consumers would probably just toss a razor like this one and perhaps buy another.

It would have been nice to have a choice, though. As it is, the Visage Rotary Shaver is best seen as a throwaway razor, since the company does not sell or otherwise provide replacement blades.

About Joshua

Joshua is the Editor-in-Chief of Aldi Reviewer. He is also a writer and novelist. You can learn more about him at www.joshuaajohnston.com.

3 Comments

  1. Is it possible another brand would fit?

  2. Hi
    It was very enlightening to hear your review regarding this electric shaver and replacement blades. The first thought was after purchasing this shaver is if we can get replacement blades for it. My husband used this shaver and thinks it is more superior than other brands. For the price it is worth paying and then tossing like a disposable, so we purchased 3 which should last for years.
    Thank you for your feedback.

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