EDITOR’S NOTE: This is a story about the 2017 Visage Rotary Shaver, which you can read more about here. I’ve also reviewed the 2019 Visage Rotary Shaver, which now sells replacement parts; you can read about that here.
When I first reviewed the Visage Pro Series Electric Razor, I noted that razor blades for an electric razor eventually need to be replaced. The problem is the cost of the blades often runs more than the razor itself. Nevertheless, after a lot of use I decided it was time to see if it was possible to replace the blades. (Technically 1 1/2 years is a pretty excessive time frame for rotary blades, but I have a second rotary razor I was also using.)
Keep in mind that this razor does have a 3-year warranty.
The contact e-mail for the razor was [email protected], a common warranty service company for Aldi products. I e-mailed the company on Saturday, June 1, 2019, with the following:
I purchased the Visage Rotary Electric Shaver from Aldi back in December of 2017. I was wondering if there was a way to get replacement blades for the razor.
Thanks in advance!
I did not identify myself as a blogger. As far as they know, I’m just an ordinary consumer.
I heard back from the company on the following Monday, June 3, with this reply:
I’m sorry, but we do not have any replacement blades. If you have any other questions, let us know.
The sender’s e-mail signature indicated the company that services the e-mail is called EuroCentra.
That same day, I replied with this message:
Thank you for getting back to me. A quick follow-up question. The razor has a 3-year warranty. Is it possible to get a replacement razor under the warranty for the worn blades?
I heard back shortly after that with this reply:
While it does have a 3 year warranty, I can only send out replacement razor if there is a problem with the item. If that happens, you would need to send in the warranty card that came in the user manual.
The implication, as I saw it, is that there needs to be a problem with the item, and worn blades may not necessarily constitute a problem, although I wouldn’t know unless I sent in the warranty card.
At this point, I had a couple of options. One, I could have tried to send in the warranty card to see what happened, which may have involved shipping the entire product back. Two, I could have contacted Aldi customer service, which we’ve found to be very helpful, although I couldn’t be sure they would be able to solve the problem, especially given the age of the product.
Given the hassle, I decided to do neither.
The Visage Pro Series Electric Rotary Shaver is a pretty good shaver, and it worked well. Unfortunately, it had a simple problem that all razors inevitably have — the blades wore out — and there was no solution to that problem available from the manufacturer
To be fair, rotary razors are often semi-disposable, since the replacement blades can cost more than the razor itself. And this razor is pretty cheap to begin with. More than a few consumers would probably just toss a razor like this one and perhaps buy another.
It would have been nice to have a choice, though. As it is, the Visage Rotary Shaver is best seen as a throwaway razor, since the company does not sell or otherwise provide replacement blades.